Experiencing a dispute? Consult with a mediator today →

From Conflict to
Constructive Resolution

Our mediation process is designed to help parties address disputes calmly, clarify concerns, and work towards respectful and outcome-focused resolutions.

The Mediation Process

Step 1 — Case Assessment

1

Case
Assessment

Understanding
the Dispute

Parties provide an overview of the dispute and key concerns to allow an initial assessment of the situation and determine the suitability of mediation.

2

Pre-Mediation
Preparation

Preparing for
Mediation

Both parties are briefed on the mediation process, expectations, and discussion framework to ensure a constructive and respectful session.

step 3 - mediation

3

Mediation
Facilitation

Structured Mediation Session

The mediator facilitates a guided and neutral discussion to help parties address issues, clarify positions, and explore practical and mutually acceptable resolutions.

4

Resolution & Documentation

Agreement and
Next Steps

Where an agreement is reached, the outcome and agreed next steps are documented clearly to support closure, accountability, and future understanding.

Step 1 — Case Assessment

1

Case
Assessment

Understanding
the Dispute

Parties provide an overview of the dispute and key concerns to allow an initial assessment of the situation and determine the suitability of mediation.

2

Pre-Mediation
Preparation

Preparing for
Mediation

Both parties are briefed on the mediation process, expectations, and discussion framework to ensure a constructive and respectful session.

step 3 - mediation

3

Mediation
Facilitation

Structured Mediation Session

The mediator facilitates a guided and neutral discussion to help parties address issues, clarify positions, and explore practical and mutually acceptable resolutions.

4

Resolution & Documentation

Agreement and
Next Steps

Where an agreement is reached, the outcome and agreed next steps are documented clearly to support closure, accountability, and future understanding.

Guided by the Sulha Framework

Our approach is based on Sulha — a structured reconciliation model focused on dialogue, mutual understanding, and fair outcomes.

Sulha is a peaceful reconciliation or mediation process used to resolve disputes and restore harmony between people,
based on the Quranic principle that “reconciliation is best” (Quran 4:128).

Sahl ibn Sa‘d reported that the people of Quba fought until they threw stones at each other. When the Prophet ﷺ heard about it, he said, “Let us go to reconcile between them.” Source: Sahih al-Bukhari

This shows the Prophet ﷺ personally engaging in community mediation and conflict resolution,
directly implementing Quran 49:9–10.

Speak to us if you think mediation is for you.

Request for Mediation

Your Mediation Request

Use this form to submit your request for mediation. Once received, our team will review your case and guide you on the next steps.

Mediator - Family, Marital

Rosedah Mohamed Anuar

Mediator | Senior Counsellor / Head, Counselling | Jamiyah Singapore

Rosedah Mohamed Anuar is a mediator and senior counsellor with over 20 years of experience in marital, family, and crisis intervention work. Grounded in both clinical practice and the principles of sulh (Islamic reconciliation), she adopts a structured and empathetic approach to mediation. She focuses on family, marital, and high-conflict matters, supporting individuals and couples in navigating complex situations and reaching informed, relationship-conscious outcomes.

Mediator - Family, Marital

Jaleel Rahiman

Mediator | Director, Human Resource | Jamiyah Singapore

Jaleel Rahiman is a trained mediator and senior Human Resource professional with extensive experience in managing workplace and organizational disputes. Grounded in both structured mediation practice and the principles of sulh (Islamic reconciliation), he adopts a facilitative and practical approach to resolving conflicts. Jaleel focuses on workplace, community, commercial, and governance-related matters, supporting parties in reaching fair, respectful, and sustainable outcomes.

 
 
Mediator - Family, Marital

Jagajit Kaur

Mediator | Principal Social Worker | Jamiyah Singapore

Jagajit Kaur is a trained mediator and senior social work practitioner with over two decades of experience supporting individuals and families through complex personal and relational challenges. With extensive exposure to family violence, marital conflict, crisis intervention, and youth-related matters, she adopts a thoughtful and grounded approach to mediation. Jagajit focuses on family, interpersonal, and community-related disputes, supporting parties in navigating sensitive situations with dignity, clarity, and care.

Mediator - Family, Marital

Ustaz Suhaimi Fauzi

Mediator | Asatizah | Jamiyah Singapore

Ustaz Suhaimi Fauzi is a mediator and Islamic educator (Asatizah) with extensive experience in community engagement, counselling, and religious guidance. Grounded in the principles of sulh (Islamic reconciliation), he adopts a calm and empathetic approach to mediation. He focuses on family, community, and faith-based matters, facilitating respectful dialogue and supporting parties in reaching amicable, relationship-preserving outcomes.

Mediator - Family, Marital

Hassan Bin Salleh

Mediator | Media & Communications Professional | Jamiyah Singapore

Hassan Bin Salleh is a trained mediator and seasoned media and communications professional with over three decades of experience in leadership, crisis management, and stakeholder engagement. Grounded in both structured mediation practice and the principles of sulh (Islamic reconciliation), he adopts a calm and facilitative approach to mediation. He focuses on organisational, community, and stakeholder-related matters, supporting parties in reaching practical and relationship-preserving outcomes.

Mediator - Family, Marital

Sharina Sharuddin

Mediator | Senior Case Worker | Jamiyah Singapore

Sharina Sharuddin is a mediator and senior case worker with multidisciplinary experience in counselling, rehabilitation, forensic psychology, and community-based intervention. Her work across children’s services, halfway house rehabilitation, compulsory education matters, and victim support has equipped her with a practical understanding of complex behavioural and interpersonal issues. Sharina adopts a composed and analytical approach to mediation, helping parties navigate emotionally difficult situations while maintaining focus on constructive engagement and long-term outcomes.